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written by: medvertex | February 15, 2017 | 0 Comments

How to Reduce No-Shows


According to an MGMA survey of practices that track no-shows and late cancellations, these practices used the following patient appointment reminder techniques to reduce the number of no-shows:

  • 75.7% have staff make telephone calls
  • 19.3% send postcards/mailers
  • 18.8% have an automated attendant system make calls
  • 5.9% have a vendor handle reminders and confirmation

When patients miss an appointment:

  • 69.8% of practices do not charge the patient
  • 9.8% charge only for chronic cancellations and no-shows
  • 8.4% charge for all missed appointments
  • 6.5% charge after one missed appointment

A missed appointment is a missed opportunity that amounts to reduced billing and lost revenue. A practice can employ some very effective methods and techniques to reduce the number of no-shows:

  • Develop a strong personal relationship with patients to increase their loyalty.
  • Send patients cards for holidays and patients’ birthdays
  • Provide the patient with a written reminder card with special instructions for cancellations.
  • Use telephone or automated patient reminder devices 2 or 3 days prior to the appointment.
  • Use open or advanced access scheduling to provide same- day appointments.
  • Overbooking could be an efficient way to deal with the extra time created by patient no-shows.
  • Remind patients, when they want to cancel, that they may not be able to get another visit for a couple of months from now.
  • Extend a thank you to patients who keep their appointments or who call to cancel or reschedule their appointments.
  • Monitor your no-shows and determine why a patients’ cancel their appointments.
  • Develop a no-show policy to deal with appointment cancellations.

About Medvertex Client Education Center

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